Operating Principles Terms of Service
These terms constitute the agreement between pixlixa and our clients. We operate on clarity, defined scope, and mutual respect for timelines. By engaging with our studio, you acknowledge these operational constraints and the creative framework we establish to ensure project success.
Deliverables are strictly defined in the proposal. Any deviation requires a formal change order.
Final files transfer upon full payment. Drafts and concepts remain studio property.
Late feedback extends deadlines. We operate on 9:00–18:00 Bogotá time.
Engagement Scope & Deliverables
Every project with pixlixa begins with a defined scope of work. We do not operate on "time and materials" without a cap. Our proposals outline specific deliverables, revision rounds, and approval gates. This rigidity is not to limit creativity, but to protect it from scope creep—the primary enemy of quality web design.
The Revision Cycle
Standard projects include two major revision rounds. "Major" means structural or visual direction changes. Minor polish and copy edits are accommodated within the final delivery phase. This constraint forces decisive feedback, which actually accelerates momentum.
Client assets—copy, imagery, brand guidelines—must be delivered within the first week of the engagement. Delayed assets shift the timeline automatically. We work with the tools you provide, migrating legacy content or rebuilding from scratch based on the agreed tier.
Payment & Cancellation
- 50% deposit to secure the slot in our studio calendar.
- 50% final payment due before source file handover.
- Cancellation 48 hours prior to a milestone results in a 25% kill fee to cover allocated studio time.
Structure First
Clean Execution
Final Polish
Key Terminology
A specific, file-based output agreed upon in the proposal. This is not "working time" but "finished work". A Figma file, a deployed site, or a set of assets are deliverables. Hours spent thinking are not.
A written amendment to the scope. If you ask for a new page, a new feature, or a different direction after approval, a change order is issued. It adjusts the timeline and budget. This keeps the project fair for both sides.
A checkpoint where the client signs off on a phase. Moving past a gate without approval is risky. We cannot build on a shaky foundation. Missing a gate delays the subsequent gates.
The moment the project is deemed complete by the client. Acceptance triggers the final payment and the transfer of rights. It is the end of the active engagement, though support remains available.
Questions Regarding Terms?
Our terms are designed to be transparent and fair. If a clause is unclear, we prefer a conversation over assumptions. Reach out directly to our legal representative or general inquiry channel.